Thank you for submitting your claim form.

This will serve as notice that we have received your claim that was filed under the our general policy for the move indicated. Our goal is to provide superior claim service and we want to assure you that every effort is being made to promptly handle this matter.

You may have already been contacted by one of our claim representatives but if not, they should be in touch very soon. Please feel free to contact the adjuster or our office with any questions you might have that relate to this claim. Maria will be handling your claim and your claim reference is the same as your move reference number.

Please note that we do not take calls about claims; all communication must be done via email to Please note that we will respond to all communication promptly and within our detailed time frames.

Kind Regards, The M25 Group Admin & Logistics Team